Customer Portal
A Customer Portal That Offers Convenience For Your Customers
The customer portal elevates your customers’ experience by offering enhanced convenience and a suite of self-service tools. It empowers customers to take charge of their interactions, allowing them to independently manage orders, track shipments, update account information, and access support resources. This helps to streamline their experience, saving them time and effort while reducing the need for direct assistance.
- Order Status Tracking: Customers can easily monitor the status of their orders.
- Order History Review: A convenient way to view past purchases and details.
- Effortless Reordering: Quickly reorder items from previous orders.
- 24/7 Accessibility: Access account information and features at any time.
Convenient Ordering Capability For Your Customers
Beyond just viewing their account details, your customers can also utilize the customer portal to place orders directly. This is done through a seamless eCommerce interface integrated right into their customer portal.
- Effortless Ordering: Customers can conveniently submit orders within their personalized portal.
- Contract Pricing: Orders placed through the portal automatically reflect each customer’s unique contract pricing.
- Image Management: You maintain control over the product visuals displayed in the portal, all from the core software.
- Efficient Fulfillment: upon order completion in the portal, pick tickets are instantly generated in your warehouse, streamlining the picking and packing process.
This streamlined approach empowers your customers to manage their accounts and place orders with ease, all while ensuring accuracy and efficiency on your end.
Convenience For Your Staff
Think about how much time your staff currently dedicates to answering customer account inquiries. While maintaining strong customer relationships is vital, many of these routine questions could be easily addressed through a self-service customer portal.
- Enhanced Customer Service: Provides an additional layer of support, allowing customers to access information and resolve issues independently.
- Increased Staff Efficiency: Frees up your customer service representatives (CSR’s) to focus on more complex or value-added tasks.
- Document Access: Download crucial documents such as product specifications and certifications at their convenience.
- Invoice Management: View and download their invoices anytime, anywhere.
By empowering your customers with a self-service portal, you not only improve their overall experience but also optimize your internal operations for greater productivity.
